How long until I receive my pillow?

Every pillow is made to order. Generally, it takes 10 to 14 working days excluding weekends. This includes design, customization and delivery (Free Shipping). Upon completion of production, we will give it to the courier no later than 2 days after completion.

How do I track my order?

Simply message us with your order number via the website, Facebook or Insagram.

Is the pillow gift wrapped?

Yes, we will gift wrap the pillow for free.

How is my package delivered?

All packages are delivered via Park N Parcel or any assigned third party couriers. The courier delivers between Monday and Saturday. There is no courier service on Sunday.

I'm sending it as a surprise gift. Will the pillow be visibile and does it come with any invoice?

Our pillows come in a gift wrap and we mail them in a opaque polymailer bag so the recipient won't be able to find out it is a pillow untill they open it. No invoice/receipt will be attached.

How much will I pay for shipping?

We provide free shipping for all orders without any minimum spending. We currently do not ship to countries outside of Malaysia and Singapore. 

How will I know the delivery time?

As soon as the order is ready to be shipped, you will get a tracking code which will provide you with an ETA. 

If I buy several items, will they be delivered together?

If you order more than one item, we will do our best to send everything together. We like to consider the environment, so if you are not in a hurry for a specific item, we will send everything in one shipment once we have the complete order ready (unless there is an item with an extraordinary delivery time).

Further Questions

If you have any further questions regarding shipping or any other subject, please feel free to email us at contact@cloneapillow.com and we will be happy to assist you.